Do you have any of this issues?
1. Payment Pending.

2. Payment Denied.
2. Got charge two times.
3. Payment cannot be processed.
4. Payment got through but still can't access the product.

Since we do not have direct access to the payment process, 
We would ask you to contact Xsolla directly. 
You can find the Livechat here: Click this --> X-Solla Support

You can use the following text as a basis: "Hello, I have a problem with my order at own3d media GmbH.
I did not receive a confirmation by e-mail.  The support of OWN3D.TV referred me to you.

Any information here may change without prior notice.
Kindly check regularly.